Case Study

The Migrant Settlement Insights Mission (MSIM) was designed to appropriately support prospective business migrants.

Arriving in New Zealand, the migrant faces the disconnect of leaving behind a culture and lifestyle familiar to them and entering into an unfamiliar one in order to start a new life in a different part of the world an environment that is often drastically different from their own perceptions of the country and their reality. It is very challenging for the prospective immigrant to unscramble the business and personal requirements for local products and services. Although several media resources may help, the essential factor in a positive settlement outcome is to initially have boots on the ground. To experience New Zealand, especially when investing large sums of money in a country and making a commitment to satisfactorily establish a local business, it is critical to first gain as much intelligence as possible.

During the 10-day MSIM, each attendee had the opportunity to carefully collect specific intelligence and receive precisely the essential introductions to the appropriate companies, financial organisations, and infrastructure managers. This introductory expedition provided an excellent opportunity for prospective business migrants to accurately assess commerce and personal opportunities across New Zealand's North Island. The MSIM provided a comprehensive overview of the business, cultural, financial, and educational sectors of New Zealand, enabling attendees to form an informed opinion about the possibilities available.

On the personal front, the MSIM comprehensively covered settlement issues such as residential location, purchasing a suburban property, and finding a local school. reducing the emotional vulnerability and empowering the participants to address settlement in an effective way. The MSIM additionally included valuable information on local New Zealand culture and social values that typically drive the economic development of New Zealand society. This information was vital for participants to gain an understanding of the nuances of New Zealand's local culture and to be able to better adapt and adjust to their new environment.

Addressing the challenges a client school faced with internal personnel conflict, financial management and stakeholder reporting

The school offered courses from elementary to tertiary study and a franchised junior academic support programme. This project incorporated all aspects of the school's resourcing, from the curriculum through enrolment procedures, student reporting systems, personnel health and safety, and financial management. It was a comprehensive project that aimed to strengthen the school’s core educational outcomes by offering an opportunity for students to gain an education and providing the necessary support systems to ensure their successful transition into tertiary study.

Our initial step was to undertake an in-depth analysis of the organisation's existing systems, including one-on-one interviews with both staff and groups of students. The result of this audit was a set of recommendations to put the school on firm footing for the future. After our audit, we found that many existing systems and processes were outdated and inefficient, and that modernising them would result in significant cost savings and improved operational efficiency.

The quality and process audit produced the following set of recommendations:

to emphasis employees strengths when assigning work projects,
to address employee development needs.
providing employees with regular and ongoing expectations and informal feedback,
the integration of the school’s operational targets and reporting facility,
the development of a realistic vision statement with input from all staff to create a united focus,
the implementation of a financial and quality assurance system,
the establishment of an ongoing curriculum working party capable of monitoring and reviewing stakeholder feedback.

Following a six month review, the school implemented the recommendations of the report and was realising increases in revenue as well as improved standards of teaching, pupil performance and morale.

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